Granny Gear Help Centre

Frequently asked questions

Search common questions first. If you still need help, send us a message at the bottom.

Frequently asked questions
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Still need help? Email us

Please include your order number, delivery postcode, and as much detail as possible.

Returns and exchanges are handled through our self-service portal.
Start return or exchange
Please use the size recommender on the product page or size guide first. If you still need help, send your question here.
Important: after sending this form, please send a follow-up email to hello@grannygear.co.uk with your order number in the subject and attach clear photos of the item, packaging, and label. Shopify's built-in contact form cannot attach images here.
We typically reply within 1-2 business days.